If you ever spot anything suspicious on your account please contact us immediately on: (if abroad call ) (Open 24 hours, 7 days a week, 365 days a year) Before contacting us please complete these few checks • Check all receipts including purchases you may have made over the internet, telephone or by mail order. You may have a receipt that shows a different name to your statement. • Make sure you check with additional cardholder(s) to see if they've made a purchase on the account. • Look at any existing agreements (recurring transactions) you've previously set up with companies for monthly, quarterly or annual payments. This could be the reason for the charges on your account. Our customer services team is trained to provide the highest standards of assistance and care to our customers, and we’re committed to providing you with the best possible service at all times.

Even the best organisations sometimes make mistakes, and if we do, or we fail to meet your expectations in some other way, we’d like the opportunity to put things right as quickly as we can. We operate a simple complaint procedure, which aims to resolve any problem quickly and effectively. If you have a complaint, please contact us in any of the following ways: Telephone (if abroad call ) Textphone 0121 265 3051 Or you can write to: John Lewis Financial Services Limited Partnership Card Customer Resolutions Team PO BOX 5140 Coventry CV3 9ES On receipt of your complaint, we’ll fully investigate all the issues raised and aim to resolve matters for you as quickly as possible. However, depending on the nature of the issue we may not be able to resolve it as quickly as we’d want to. If this is the case, we’ll keep you updated on our progress. When we reply to your complaint, if you consider that our response doesn't fully address your concerns, please let the person who handled your complaint know so that we have the opportunity to see if there's anything further we can do.

We recommend you don’t send us information such as account details, but please provide your name, address and postcode, and preferred contact telephone. If we need to contact you, we’ll respond by telephone or letter. Bugra Ayan Program Akraba Bulma Dragon. Australian Simulation Glasair Iii Fsx Download there. We always want to be able to resolve any concerns you raise with us.

The John Lewis Partnership is one of the UK’s leading retail businesses, owning both John Lewis and Waitrose. Find out more about the benefits we offer to our Partners and how these make the John Lewis Partnership one of the best places to work in the UK. Iron Man 3 Telecharger Vf Uptobox more.

However, where you’re not satisfied with the outcome, or if you haven’t received a reply from us within eight weeks of raising your complaint, you have the right to refer your case to the Financial Ombudsman Service. You can contact the Financial Ombudsman Service by: Telephone Email complaint.info@financial-ombudsman.org.uk Or you can write to: The Financial Ombudsman Service Exchange Tower Harbour Exchange Square London E14 9GE John Lewis Financial Services Limited, which issues and manages the Partnership Card, is a member of the Financial Ombudsman Service. For more information about the Financial Ombudsman Service please visit. A copy of our Internal Complaints Procedures and details of the Financial Ombudsman scheme can be obtained by request. You may also use the platform created by the EU Commission which allows customers to submit their complaint through a central site which will be forwarded to the Financial Ombudsman Service. The John Lewis Partnership includes John Lewis, Waitrose and John Lewis Financial Services. We'd love you to be among the first to receive exciting offers and news about our products and services.